Privacy Policy oyes88 — Our Commitment to Protecting Your Personal Data

Oyes88 collects various types of information from members to ensure our services run smoothly, securely, and satisfactorily. Our data collection is divided into three main categories:

A. Information You Provide Directly

• Full name as stated on official identification documents
• Date of birth (for minimum age verification of 18 years)
• Email address and mobile phone number
• Current residential address
• Bank account or e-wallet details required for deposit and withdrawal processing
• Identity document (MyKad or passport) during the KYC process
• Additional information you share when interacting with our customer support team

B. Information Collected Automatically

• IP address of the device used to access the platform
• Web browser type and version, and operating system
• Login session data including date, time, and duration of use
• Records of gaming activity, deposits and withdrawals
• Cookie data and website tracking technologies (further details in Section 5)
• Mobile device information including device model and unique identifiers (when using the app)

C. Information from Third-Party Sources

• Identity verification data from the KYC service providers we use
• Transaction information from payment providers (FPX, DuitNow, Touch 'n Go eWallet, and others)
• Fraud prevention information from trusted industry partners

All information we collect is used responsibly and solely for the purposes stated below. oyes88 does not use your personal data for any purpose beyond the scope you have consented to:

• Account Management: Process registrations, verify identity, manage accounts and ensure the security of your login
• Transaction Processing: Enable deposits, withdrawals and all financial transactions to be processed accurately and securely
• Customer Support: Assist in resolving any enquiries, complaints or technical issues you report
• Legal Compliance: Meet KYC requirements, anti-money laundering (AML) obligations and applicable regulatory reporting requirements
• Platform Security: Detect and prevent fraud, unauthorised access and any suspicious activity on your account
• Service Improvement: Analyse aggregated usage patterns (without identifying individuals) to improve the platform user experience
• Marketing Communications: Send promotional information, exclusive offers and platform updates — only to members who have consented to receive such communications

You may withdraw your consent to receive marketing communications at any time by contacting our support team or through the communication preference settings in your account.

Oyes88 understands that your trust is the most valuable asset we safeguard. We do not sell, rent, or transfer your personal data to outside parties for marketing or commercial gain. However, in certain limited situations, we may share your information with the following parties:

• Payment Service Provider: FPX, DuitNow, Touch 'n Go, GrabPay, and crypto providers to process your deposit and withdrawal transactions
• KYC Service Provider: Identity verification partners who help us authenticate member documents and identities
• Game Provider: Gaming session data required by slot, Live Casino and sports betting providers to deliver their services
• Regulatory Authority: When required by law, court order, or direction from a lawful authority
• Security Partners: Information required for fraud detection and platform protection purposes, subject to strict confidentiality agreements

All third parties who receive your data are bound by data processing agreements that require them to protect that information to a standard consistent with our privacy policy. They are only permitted to use your data for the purposes specified in those agreements.

The security of your personal data is oyes88's highest priority. We implement comprehensive technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction:

• Data Encryption: All sensitive data is encrypted using AES-256 standards at rest and SSL/TLS 256-bit in transit
• Access Control: A role-based access control (RBAC) system ensures that only authorised personnel can access member data relevant to their responsibilities
• Continuous Monitoring: Threat detection systems and security monitoring operate 24 hours a day, 7 days a week
• Regular Backups: Data is regularly backed up to a separate location to ensure service continuity and data security
• Storage Period: Personal data is retained for as long as your account is active, or as long as required to fulfil legal obligations (typically a minimum of 5 years after account closure)

While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. In the event of any data breach that materially affects your personal information, we will notify you in a timely manner as required by applicable law.

The oyes88 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and deliver more relevant content to you. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform (pages visited, time spent) to help us improve our services. All data is aggregated and cannot be used to identify individuals.
• Functional Cookies: Save your preferences such as language, display settings and game preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Help us understand the overall performance of our website and app through statistical data that contains no personally identifiable information.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your overall user experience.

As an oyes88 member, you have privacy rights that we fully respect. The table below summarises your rights and how to exercise them:

All privacy rights requests will be processed within 14 working days from the date of receipt. In more complex cases, this period may be extended by up to 30 days, and we will inform you should this occur.

The oyes88 platform is restricted to individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate action to delete that information and close the account in question. Parents or guardians who have reason to believe their child has registered on our platform are encouraged to contact us immediately so the matter can be resolved promptly.

Oyes88 reserves the right to update or modify this Privacy Policy at any time in line with changes in business operations, applicable laws, or industry best practices. Any material changes will be communicated to members via:

• Notices displayed on the oyes88.onl homepage
• In-platform notifications to logged-in members
• Email to active members (if changes are material and require renewed consent)

Continued use of the oyes88 platform after the effective date of any amendment is considered acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our Privacy & Data Protection team is ready to assist you:

For more information about your rights and responsibilities as a user of our platform, please also refer to Terms and Conditions as well as Responsible Gaming oyes88.